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Although phone calls are widely used by debt collection services to persuade delinquent customers to repay, few financial services studies have analyzed the unstructured voice and text data to investigate how debt collection call strategies drive customers to repay. Moreover, extant research opens the “black box” mainly through psychological theories without hard behavioral data of customers. The purpose of our study is to address this research gap.

The authors randomly sampled 3,204 debt collection calls from a large consumer finance company in East Asia. To rule out alternative explanations for the findings, such as consumers' previous experience of being persuaded by debt collectors or repeated calls, the authors selected calls made to delinquent customers who had not been delinquent before and were being called by the company for the first time. The authors transformed the unstructured voice and textual data into structured data through automatic speech recognition (ASR), voice mining, natural language processing (NLP) and machine learning analyses.

The findings revealed that (1) both moral appeal (carrot) and social warning (stick) strategies decrease repayment time because they arouse mainly happy emotion and fear emotion, respectively; (2) the legal warning (stick) strategy backfires because of decreasing the happy emotion and triggering the anger emotion, which impedes customers' compliance; and (3) in contrast to traditional wisdom, the combination of carrot and stick fails to decrease the repayment time.

The findings provide a valuable and systematic understanding of the effect of carrot strategies, stick strategies and the combinations of them on repayment time. This study is among the first to empirically analyze the effectiveness of carrot strategies, stick strategies and their joint strategies on repayment time through unstructured vocal and textual data analysis. What's more, the previous studies open the “black box” through psychological mechanism. The authors firstly elucidate a behavioral mechanism for why consumers behave differently under varying debt collection strategies by utilizing ASR, NLP and vocal emotion analyses.

This paper aims to study the wear properties of electron beam melted Ti6Al4V (EBM-Ti6Al4V) in simulated body fluids for orthopedic implant biomedical applications compared with wrought Ti6Al4V (Wr-Ti6Al4V).

Wear properties of EBM-Ti6Al4V compared with Wr-Ti6Al4V against ZrO₂ and Al₂O₃ have been investigated under dry friction and the 25 Wt.% newborn calf serum (NCS) lubricated condition using a ball-on-disc apparatus reciprocating motion. The microstructure, composition and hardness of the samples were characterized using scanning electron microscopy (SEM), x-ray diffraction and a hardness tester, respectively. The contact angles with 25 Wt.% NCS were measured by a contact angle apparatus. The wear parameters, wear 2D and 3D morphology were obtained using a 3D white light interferometer and SEM.

EBM-Ti6Al4V yields a higher contact angle than the Wr-Ti6Al4V with the 25 Wt.% NCS. EBM-Ti6Al4V couplings exhibit lower coefficients of friction compared with the Wr-Ti6Al4V couplings under both conditions. There is only a slight difference in the wear resistance between the Wr-Ti6Al4V and EBM-Ti6Al4V alloys. Both Wr-Ti6Al4V and EBM-Ti6Al4V suffer from similar friction and wear mechanisms, i.e. adhesive and abrasive wear in dry friction, while abrasive wear under the NCS condition. The wear depth and wear volume of the ZrO₂ couplings are lower than those of the Al₂O₃ couplings under both conditions.

This paper helps to establish baseline bio-tribological data of additively manufactured Ti6Al4V by electron beam melting in simulated body fluids for orthopedic applications, which will promote the application of additive manufacturing in producing the orthopedic implant.

Little attention has been given to the effects of returnee entrepreneurs on external and internal corporate social responsibility (CSR). This study aims to investigate whether returnee entrepreneurs engage in more external or internal CSR and to further explore the contingency effects of foreign market embeddedness and local government endorsement.

This study uses 11,967 startups in China to examine the relationship between returnee entrepreneurs and external and internal CSR. The authors use an ordinary least square regression and propensity scoring matching approach to analyze the data.

The empirical results show that returnee entrepreneurs are more likely to undertake external CSR but less likely to undertake internal CSR. Foreign market embeddedness and local government endorsement have opposite moderating effects on these relationships.

This study has important implications for returnee entrepreneurs’ strategic choice between external and internal CSR and also provides theoretical support for policymakers to make effective and enforceable CSR policies.

This study discusses how returnee entrepreneurs implement external or internal CSR in China, answering the call to distinguish between external and internal CSR. Drawing on a legitimacy perspective, the authors find interesting and seemingly counterintuitive effects of returnees on external and internal CSR, which also necessitates distinguishing between these two types of CSR. In addition, the authors find different moderating roles of foreign market embeddedness and local government endorsement.